Welcome to relaxedstyle1.com (hereinafter referred to as the “Website”). We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with the product you purchased, we will assist you according to the refund terms outlined below.
Refund Terms
Return Period:
You can apply for a return and refund within 30 days after receiving the product. Applications submitted after this period will not be processed.
Product Condition:
The returned product must be in its original condition, unused, unwashed, and include all original tags and packaging. If the product shows obvious signs of use or damage, we reserve the right to refuse the refund request.
Reason for Return:
If the product has quality problems, if the wrong item was sent, or if it does not match the description, please contact our customer service team promptly.
Refund Process
Request a Refund:
Log in to your account, go to the “My Orders” page, select the order you wish to return, click “Request a Refund,” fill in the relevant information, and submit your request.
Return Confirmation:
Our customer service team will review and confirm your refund application upon receipt. If approved, we will provide you with the return address and related instructions.
Returning Goods:
Please send the goods back to our designated return address as instructed. You are responsible for the return shipping costs unless the return is due to product quality issues or if the wrong product was sent.
Refund Processing:
We will process refunds within 5 business days after we receive and inspect the returned product. Refunds will be credited to your account using the original payment method.
Non-refundable Situations
Customized Products:
Any customized or personalized products are not eligible for returns and refunds unless the product has quality issues.
Promotional Products:
Some products included in promotional activities may not be eligible for returns and refunds. Please read the promotion terms carefully before making a purchase.
Gift Cards:
Purchased gift cards are not returnable or refundable.
Refund Time
The time it takes for refunds to process may vary based on the payment method and the bank’s processing time. Generally, refunds will be returned to your payment account within 5 business days after we process the refund. If there are any delays, please contact your payment provider for more details.
Damaged or Wrong Products
If the product you received is damaged or if the wrong product was sent, please contact our customer service team within 7 days of receiving the product. We will arrange for a return or exchange as soon as possible and cover the corresponding return shipping costs.
Contact Us
Thank you for choosing relaxedstyle1.com. We look forward to providing you with a satisfactory shopping experience and thoughtful after-sales service. If you have any questions, please contact us at:
- Phone: +1 702-389-3373
- Email: keshawnaavnij@gmail.com
- Address: 121 S Maddux Dr, Reno, NV 89512-1812